Contact Us

Editorial contact

This page is for readers of the review site. It is not for customers of Captain Cooks. If you hold an account with the operator, your questions belong with the operator’s own support team, not with this editorial office.

The editorial team can take reports of outdated information, factual errors, or broken details in the review content itself. When a bonus, payout time, or game list changes after publication, a reader’s correction helps keep the page accurate. Reports of this kind are reviewed and, where confirmed, amended without undue delay.

Operator matters

Account access, verification, deposits, withdrawals, and disputes over balances or bonus terms are operational matters. This website has no visibility into player accounts and no authority to alter them. Any such issue must be raised directly with Captain Cooks support, because only the operator can access account records or act on a payment.

Unsolicited marketing, partnership proposals, and press enquiries fall outside the editorial remit and should not be sent through this form.

What to include

For a correction to be actionable, state the page or section concerned and the detail you believe is wrong. Where possible, indicate what the current information should read. Reports without a specific reference may not be verifiable and may be set aside.

Editorial correspondence is handled as time allows. Urgent account or payment problems will not receive a faster response here than they would from the operator, so route those to the official support channels first. This form is not a channel for complaints about individual gambling sessions or for requests to recover losses.

Limits of this channel

This team does not give gambling advice, does not recommend bets, and does not mediate between a player and the operator. If gambling is causing harm, contact a recognised help organisation directly rather than this editorial office. Readers who have set up self-exclusion with Captain Cooks should follow the operator’s own procedures for maintaining that arrangement.

Nothing sent through this form is treated as a legal notice to the operator. The review site and Captain Cooks are separate bodies, and correspondence here does not reach the casino’s compliance or legal departments.